Primora Subscriptions

Manage your subscription

Skip a delivery, change your next date, swap what's inside or cancel — all from your account, in a couple of taps. No emails, no waiting on a reply.

What you can change

Everything below is self-serve. You're never locked in, and nothing needs to go through us.

Skip or reschedule

Push your next delivery back, or pull it forward if you're running low. Your price stays the same.

Pause for a while

Going away, or still stocked up? Pause without losing your subscriber pricing when you come back.

Swap or add products

Change what's in your next delivery, or add another Primora product to the same order.

Update card or address

New card or moved house? Update your payment method and delivery address before the next renewal.

Change how often

Adjust your delivery frequency so it matches how quickly you actually get through it.

Cancel in one tap

Zero commitment. No fees, no phone call, no "are you sure" maze — cancel whenever you like.

While you're subscribed:

🏷️10% off every recurring order, automatically

📦Delivered on repeat — no reordering, no running out

⏯Skip, pause or reschedule any delivery, any time

🔒Your subscriber price is locked in while the subscription is active

❌Cancel whenever you want — zero commitment

Common questions

If yours isn't here, we're a message away.

How do I get into the portal?

Use the button at the top of this page, or the account icon in the header. Sign in with the email address you used to order — Shopify emails you a six-digit code, so there's no password to remember.

Once you're in, open Subscriptions to see every active subscription on your account.

How do I skip or delay my next delivery?

Open your subscription in the portal and change the next delivery date, or skip that delivery entirely. The one after it carries on as normal.

Make the change before your renewal date — once an order has been created and charged, it's on its way.

When am I charged?

You're charged automatically on each renewal date, using the payment method saved on your subscription. Your next renewal date is shown against the subscription in the portal.

Any change you make before that date applies to the next delivery.

How do I cancel?

Open the subscription in the portal and choose to cancel. It takes one tap, there's no fee, and you don't need to contact us first.

Cancelling stops all future deliveries. Any order already placed and charged will still be sent.

Can I change which product I'm subscribed to?

Yes. You can swap the product on an existing subscription or add another Primora product to the same delivery from inside the portal.

Your 10% subscriber discount applies to the products on the subscription either way.

I can't sign in — what now?

Double-check you're using the exact email address from your order confirmation, and look in your spam folder for the code. Codes expire fairly quickly, so request a fresh one if it's been sitting a while.

Still stuck? Send us a message with your order number and we'll sort it out.